Read how an Aerial Network Construction and Maintenance company streamlines workflow data and integrates multiple applications for a faster & more efficient operation with qubesense enterprise workflow software
Before using qubesense, we had to use three different off-the-shelf generic workflow solutions, along with emails, phone calls, attachments, etc.
Our back office team had to spend nearly 45 minutes on each job after it was completed on the field just to validate all the data manually. This activity took away more than 16 hours of productive time from our team daily.
Deploying qubesense has completely revolutionized the way we work. Our complex processes and workflows have been streamlined, our proof of work and compliance is automated, and our digital signatures are captured, all on a single platform—allowing us to complete more work in less time, with zero errors.
Among other advantages, qubesense allows us to take photos with location and time stamp watermarks, and all information is automatically linked to appropriate job tickets. We are able to intelligently assign jobs to the team members based on their location and skillset. And qubesense' automated job safety features ensure that we comply with all safety norms and keep our teams out of harm's way.
We can monitor the field team's progress in real-time through various customized dashboards. Implementing qubesense has enabled us to become the most preferred contractor for our customer, increased our revenue significantly, and helped us manage all our work in an automated manner with greater precision.
qubesense team is exceptionally responsive, and the platform is highly customizable, flexible, and scalable. We have been using qubesense for over three years now, and we continue to get more customized modules added to streamline our business further.
Kudos to qubesense - the tasks that used to take us 45 minutes are now automatically completed in just 45 seconds!
Our back office team had to spend nearly 45 minutes on each job after it was completed on the field just to validate all the data manually. This activity took away more than 16 hours of productive time from our team daily.
Deploying qubesense has completely revolutionized the way we work. Our complex processes and workflows have been streamlined, our proof of work and compliance is automated, and our digital signatures are captured, all on a single platform—allowing us to complete more work in less time, with zero errors.
Among other advantages, qubesense allows us to take photos with location and time stamp watermarks, and all information is automatically linked to appropriate job tickets. We are able to intelligently assign jobs to the team members based on their location and skillset. And qubesense' automated job safety features ensure that we comply with all safety norms and keep our teams out of harm's way.
We can monitor the field team's progress in real-time through various customized dashboards. Implementing qubesense has enabled us to become the most preferred contractor for our customer, increased our revenue significantly, and helped us manage all our work in an automated manner with greater precision.
qubesense team is exceptionally responsive, and the platform is highly customizable, flexible, and scalable. We have been using qubesense for over three years now, and we continue to get more customized modules added to streamline our business further.
Kudos to qubesense - the tasks that used to take us 45 minutes are now automatically completed in just 45 seconds!
Before using qubesense, we had to use three different off-the-shelf generic workflow solutions, along with emails, phone calls, attachments, etc.
Our back office team had to spend nearly 45 minutes on each job after it was completed on the field just to validate all the data manually. This activity took away more than 16 hours of productive time from our team daily.
Deploying qubesense has completely revolutionized the way we work. Our complex processes and workflows have been streamlined, our proof of work and compliance is automated, and our digital signatures are captured, all on a single platform—allowing us to complete more work in less time, with zero errors.
Among other advantages, qubesense allows us to take photos with location and time stamp watermarks, and all information is automatically linked to appropriate job tickets. We are able to intelligently assign jobs to the team members based on their location and skillset. And qubesense' automated job safety features ensure that we comply with all safety norms and keep our teams out of harm's way.
We can monitor the field team's progress in real-time through various customized dashboards. Implementing qubesense has enabled us to become the most preferred contractor for our customer, increased our revenue significantly, and helped us manage all our work in an automated manner with greater precision.
qubesense team is exceptionally responsive, and the platform is highly customizable, flexible, and scalable. We have been using qubesense for over three years now, and we continue to get more customized modules added to streamline our business further.
Kudos to qubesense - the tasks that used to take us 45 minutes are now automatically completed in just 45 seconds!
Our back office team had to spend nearly 45 minutes on each job after it was completed on the field just to validate all the data manually. This activity took away more than 16 hours of productive time from our team daily.
Deploying qubesense has completely revolutionized the way we work. Our complex processes and workflows have been streamlined, our proof of work and compliance is automated, and our digital signatures are captured, all on a single platform—allowing us to complete more work in less time, with zero errors.
Among other advantages, qubesense allows us to take photos with location and time stamp watermarks, and all information is automatically linked to appropriate job tickets. We are able to intelligently assign jobs to the team members based on their location and skillset. And qubesense' automated job safety features ensure that we comply with all safety norms and keep our teams out of harm's way.
We can monitor the field team's progress in real-time through various customized dashboards. Implementing qubesense has enabled us to become the most preferred contractor for our customer, increased our revenue significantly, and helped us manage all our work in an automated manner with greater precision.
qubesense team is exceptionally responsive, and the platform is highly customizable, flexible, and scalable. We have been using qubesense for over three years now, and we continue to get more customized modules added to streamline our business further.
Kudos to qubesense - the tasks that used to take us 45 minutes are now automatically completed in just 45 seconds!
Director,
Aerial Network Construction and Maintenance Company
Background
- The Customer is into network construction & maintenance, working with telecom operators.
- They were using three different workflow management software, email, zip files, etc. The company's business was complex, and its clients were demanding digital proof of work and quality controls. They had digital systems but were off-the-shelf platforms that required nearly 45 minutes of extra validation work after each job was completed. As a result, the team was doing almost 12-16 hours' worth of work in a day, all seven days of the week, to keep up with the entire work order management process.
- Photos were an essential part of the job process. They were taken individually with a smartphone and manually attached by email to match the reference number with their off-the-shelf workflow system. Once a job was completed, they had to check every individual photo to ensure they had them all to get paid for that job. Even if one photo was missing, they wouldn't get paid—which would have to be managed from another process and traced back to their Client’s systems to appropriate charge cards and interpret items.
- The customer needed an enterprise workflow software solution that would be fully customized to emulate their unique workflow needs.
Background
- The Customer is into network construction & maintenance, working with telecom operators.
- They were using three different workflow management software, email, zip files, etc. The company's business was complex, and its clients were demanding digital proof of work and quality controls. They had digital systems but were off-the-shelf platforms that required nearly 45 minutes of extra validation work after each job was completed. As a result, the team was doing almost 12-16 hours' worth of work in a day, all seven days of the week, to keep up with the entire work order management process.
- Photos were an essential part of the job process. They were taken individually with a smartphone and manually attached by email to match the reference number with their off-the-shelf workflow system. Once a job was completed, they had to check every individual photo to ensure they had them all to get paid for that job. Even if one photo was missing, they wouldn't get paid—which would have to be managed from another process and traced back to their Client’s systems to appropriate charge cards and interpret items.
- The customer needed an enterprise workflow software solution that would be fully customized to emulate their unique workflow needs.
Before using qubesense, we had to use three different off-the-shelf generic workflow solutions, along with emails, phone calls, attachments, etc.
Our back office team had to spend nearly 45 minutes on each job after it was completed on the field just to validate all the data manually. This activity took away more than 16 hours of productive time from our team daily.
Deploying qubesense has completely revolutionized the way we work. Our complex processes and workflows have been streamlined, our proof of work and compliance is automated, and our digital signatures are captured, all on a single platform—allowing us to complete more work in less time, with zero errors.
Among other advantages, qubesense allows us to take photos with location and time stamp watermarks, and all information is automatically linked to appropriate job tickets. We are able to intelligently assign jobs to the team members based on their location and skillset. And qubesense' automated job safety features ensure that we comply with all safety norms and keep our teams out of harm's way.
We can monitor the field team's progress in real-time through various customized dashboards. Implementing qubesense has enabled us to become the most preferred contractor for our customer, increased our revenue significantly, and helped us manage all our work in an automated manner with greater precision.
qubesense team is exceptionally responsive, and the platform is highly customizable, flexible, and scalable. We have been using qubesense for over three years now, and we continue to get more customized modules added to streamline our business further.
Kudos to qubesense - the tasks that used to take us 45 minutes are now automatically completed in just 45 seconds!
Our back office team had to spend nearly 45 minutes on each job after it was completed on the field just to validate all the data manually. This activity took away more than 16 hours of productive time from our team daily.
Deploying qubesense has completely revolutionized the way we work. Our complex processes and workflows have been streamlined, our proof of work and compliance is automated, and our digital signatures are captured, all on a single platform—allowing us to complete more work in less time, with zero errors.
Among other advantages, qubesense allows us to take photos with location and time stamp watermarks, and all information is automatically linked to appropriate job tickets. We are able to intelligently assign jobs to the team members based on their location and skillset. And qubesense' automated job safety features ensure that we comply with all safety norms and keep our teams out of harm's way.
We can monitor the field team's progress in real-time through various customized dashboards. Implementing qubesense has enabled us to become the most preferred contractor for our customer, increased our revenue significantly, and helped us manage all our work in an automated manner with greater precision.
qubesense team is exceptionally responsive, and the platform is highly customizable, flexible, and scalable. We have been using qubesense for over three years now, and we continue to get more customized modules added to streamline our business further.
Kudos to qubesense - the tasks that used to take us 45 minutes are now automatically completed in just 45 seconds!
Challenge
- The Customer's existing system was complex, time-consuming and manual, but their end clients demanded high-quality digital proofs of work
- The customer used a generic off-the-shelf workflow solution that required the back office team to spend nearly 45 minutes validating each job after completing it on the field. The activity took away more than 16 hours of productive time from the team daily
- The workflow management system was complex, so the Customer had to hire skilled staff capable of keeping up with the work
- There was a loss of time, money, and effort due to the lack of a single workflow management solution
- Manual job cancellation and rescheduling resulted in the misallocation of resources
- Errors in documenting jobs led to problems with safety norms and frequent claim rejections
- The lack of an automated workflow system made it difficult to create invoices, which delayed billing and collection and tied up working capital
- Errors in documenting jobs led to problems with safety norms and frequent claim rejections
Solution
- By switching from three different software for work order management down to just one—a tiresome, mundane task that used to take 45 minutes has been reduced to just 45 seconds!
- qubesense has developed a custom enterprise workflow software that keeps a track of field service work orders and optimizes workflow from start to finish consolidating everything on to one platform , with automatic validation of all data.
- All modules were developed and deployed within eight weeks.
- As qubesense already came with pre-built base modules, and only had a custom layer to match the exact business workflow requirements and workflow management process of the Customer
- qubesense and Customer agreed to a modular custom enterprise workflow management software solution consisting of a mobile app, admin portal, and reporting portal
- Office staff and field team use the app on Android or iOS devices
- Mobile forms capture data, GPS-tagged photos, and watermarked images using an app
- All jobs are intelligently allocated based on job location, field team availability, and proximity
- The reporting portal provides detailed reports to review job status
- Each job's data is automatically compiled into a single package, which is easily validated, and submitted to the telecom operator with a single click
- Each step is auto-validated on this simple workflow software, eliminating payment discrepancies between the Customer and their clients
Features
- The enterprise workflow software from qubesense enables smart task allocation
- The auto next crew alert feature is implemented based on the completion of a task
- Jobs are allocated using intelligent cluster tasks based on vicinity
- Field staff can track real-time weather feeds, such as live forest fire data, which helps them determine if it is safe to travel to certain areas
- Street view feature helps field staff to accurately locate the poles where they have to install the equipment
- An Intelligent Compliance feature prevents the user from proceeding with a job allocation without a valid JSA
Benefits
- A 45-minute job now takes only 45 seconds because of the qubesense enterprise workflow automation platform
- qubesense enterprise workflow solution enabled the submission of digital proof-of-work that resulted in minimized rejection of claims
- qubesense enterprise workflow software automates repetitive tasks like quoting, invoicing, managing work orders, reporting, scheduling jobs, dispatching, and time tracking—all on one platform
- qubesense offers an easy workflow integration that facilitates unified data from across all applications into a single dashboard and eliminates the need to merge data from multiple workflows manually
- qubesense enabled financial benefits for the Customer through lower operational costs, increased efficiency, and higher revenues
- qubesense workflow soultion allows customer to accept more jobs per day, and also add more field staff, allowing office staff to focus on meaningful tasks
- Field personnel are happy because the system automatically validates and submits all the relevant documents, proofs, and information for each job completed, which is error-free
- qubesense enterprise workflow solutions has enabled the customer to become the preferred vendor of the telecom operator
- While other vendors take up to three weeks to complete a task, our Customer now completes the same task in three hours using qubesense
- qubesense digital workflow software enables the Customer to focus more on growth than on “keeping up” with data management tasks.
Wasting effort on overly complicated processes? Go from a 45 Minute Processing Time to 45 Seconds with qubesense.
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